Terms & Conditions

In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this.

 

Website

This Website may also contain links to other websites, which are not operated by Bicicletta Velo (the "Linked Sites"). Bicicletta Velo has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Bicicletta Velo will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Bicicletta Velo or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Bicicletta Velo and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Bicicletta Velo or its licensors. TM are trade marks belonging to Bicicletta Velo. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Bicicletta Velo.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. In order to contract with Bicicletta Velo you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Bicicletta Velo retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Bicicletta Velo or may in some cases be a third party. Where a contract is made with a third party Bicicletta Velo is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

 

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

 

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 

Copyright Notice

All images and editorial content contained within this web site have been copyrighted. No express or implied license for use exists. All rights to these images and text are reserved by Bicicletta Velo Use of these images and/or editorial content may result in civil and criminal prosecution. No part of this article may be distributed, reproduced, republished, or stored in a retrieval system, or re transmitted in any form or by any means--electronic, mechanical, photocopying, recording or otherwise--without the express written permission. Disclaimer: Your use of this site is at your own risk.

 

Email

We will use your email address to communicate with you regarding orders you have made, and to contact you to about our products. You are always able to unsubscribe from communications at any time - either by using the Unsubscribe link in any email campaign we send, or by email us at info@biciclettavelo.com. We never pass or sell your email address or any other personal data on to third parties.

 

Bicicletta Velo Privacy and Cookies Policy     

Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.  Please follow the link to our full Privacy and Cookies Policy where we explain in full how we will treat your personal information.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with this policy.

1.         Collecting personal information

1.1     We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us when registering with our website (including your name, your email address and telephone number);

(c)      information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

(d)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(e)      information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f)      information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(g)      information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h)      information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(i)       any other personal information that you choose to send to us;

1.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.         Using personal information

2.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

2.2     We may use your personal information to:

(a)      administer our website and business;

(b)      personalise our website for you;

(c)      enable your use of the services available on our website;

(d)      send you goods purchased through our website;

(e)      supply to you services purchased through our website;

(f)      send you non-marketing commercial communications;

(g)      send you email notifications that you have specifically requested;

(h)      send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)       send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)      deal with enquiries and complaints made by or about you relating to our website;

(k)      keep our website secure and prevent fraud;

(l)       verify compliance with the terms and conditions governing the use of our website

2.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

2.4     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

2.5     All our website financial transactions are handled through our payment services provider, Stripe, Inc. You can review the provider's privacy policy at https://stripe.com/gb/privacy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.         Disclosing personal information

3.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

3.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

3.3     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

3.4     Except as provided in this policy, we will not provide your personal information to third parties.

4.         International data transfers

4.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

4.2     Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

4.3     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

4.4     You expressly agree to the transfers of personal information described in this Section 5.

5.         Retaining personal information

5.1     This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3     Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6.         Security of personal information

6.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3     All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7.         Amendments

7.1     We may update this policy from time to time by publishing a new version on our website.

7.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3     We may notify you of changes to this policy by email or on our website

8.         Your rights

8.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2     We may withhold personal information that you request to the extent permitted by law.

8.3     You may instruct us at any time not to process your personal information for marketing purposes.

8.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9.         Third party websites

9.1     Our website may include hyperlinks to, and details of, third party websites.

9.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.      Updating information

10.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.      About cookies

11.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.4    Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

12.      Our cookies

12.1    We use both session and persistent cookies on our website.

12.2    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)      we use ASP.NET_Session Id on our website to maintain data continuity as the user navigates the website

(b)     we use [www.biciclettavelo.com] to keep users logged into their account while navigating the website

(c)      we use _unam to maintain data continuity as the user goes through the checkout process

(d)      we use JSESSIONHD (bam.nr-data.net) to gather website data for debugging the system and administration

13.      Analytics cookies

13.1    We use Google Analytics to analyse the use of our website.

13.2    Our analytics service provider generates statistical and other information about website use by means of cookies.

13.3    The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

13.4    The information generated relating to our website is used to create reports about the use of our website.

13.5    Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

14.      Blocking cookies

14.1    Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)      in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)      in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

14.2    Blocking all cookies will have a negative impact upon the usability of many websites.

14.3    If you block cookies, you will not be able to use all the features on our website.

15.      Deleting cookies

15.1    You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)      in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)      in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

15.2    Deleting cookies will have a negative impact on the usability of many websites.