Delivery & Returns

Delivery options

In store collection

Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you order by 5pm (Sunday - Friday) you can collect in store after 3pm next day. If you order on a Saturday, you can collect after 3pm on Monday (excluding bank holidays). We will keep your order in store for ten calendar days.

Delivery options

We offer the following delivery options:

Free Standard Delivery is offered on all orders over £20.00.

Standard Delivery: £2.00. Royal Mail aim to deliver your order within 2-4 working days of despatch of order. Any orders received before 2.30 pm Monday to Friday will be despatched the same day. Orders received after 2.30pm or at the weekend will be despatched the following working day.

Next Working Day Delivery: £8.50. Guaranteed next working day delivery for orders received by 2:30 pm Monday to Friday. A signature will be required on delivery of your order. Guaranteed Saturday Delivery: £12.00.

Bike deliveries: all our bikes are carefully prepared and checked by our team. We will personally deliver within 25 miles of the store or pick up can be arranged at our office in central London. Please contact us to discuss other options and we will be happy to help 

Please Note: If your delivery address is in the Scottish highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where you live 

At this time we only ship to the United Kingdom.

Got a question about delivery? Get in touch with us here

Returns & Refunds

What's your returns policy?

We are confident that you will be delighted with your order; however we understand that there are occasions where you may wish to return items. We offer a no quibble returns policy provided you return goods to us within 14 days of receipt of your order.   All we ask is that you return the goods in all their original packaging and condition, including the outer box, unworn and in a re-saleable condition.  We are not able to offer refunds on items that are not returned in a re-saleable condition. 

We are also unable to refund the delivery costs unless the item received was damaged or faulty.

How do I return an item?

If you’d like to return an item please use the returns form in the parcel, at the bottom of the Sales Receipt.   Please complete the form with your reason for return and include it in the parcel.  We do need a note of your order number so that we can process your return efficiently.  A returns address label is also provided.   Please make sure you have proof of postage for any returns.  We cannot be liable for any items lost in transit on their way back to us without proof of postage.

At this time we do not offer free returns for items that are not damaged or faulty, and you are required to pay for returns postage.

Why don't you offer free returns for non-damaged or faulty items?

We offer very competitive pricing and delivery costs, and by asking you to cover the cost of returns we can keep our prices low. 

What if the item I have received is damaged or faulty?

In the unlikely event that you receive damaged or faulty items, we will happily issue a replacement free of charge on receipt of the returned item.  If you do not require a replacement of a damaged or faulty item, we will refund you the full cost of the item including delivery charge and cost of returning the item.

Do you offer exchanges?

If you would like to order a different item or size please return your order and re-order the correct item from our website. 

How long does it take for me to receive a refund?

If you have requested a refund, please allow up to 14 days from receipt of your returned items, for refund to be processed.  The refund can only be credited back onto the original card used to purchase the item.  Please note that items bought as gifts can only be given to the original purchaser.  If you are registered with us, you will be able to log in and track the status of your return.

What happens if I return an item outside the 14 day period?

Please be aware that if an item is returned to us after our returns period has ended, then we can only offer an exchange or credit note, we are unable to offer a full refund.